Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials do you use in your jewelry?
At Token Jewelry, we use high-quality materials including 14k gold fill, sterling silver, and ethically sourced gemstones to ensure your pieces are both beautiful and durable for everyday wear.
How long will it take to receive my order?
Most orders are processed within 2-3 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Do you offer a warranty on your products?
Yes, we offer a 6-month warranty on all jewelry. This covers any manufacturing defects, but does not include normal wear and tear, accidental breakage, or tarnishing due to improper care.
What is your return and exchange policy?
We want you to love your jewelry. If you are not completely satisfied, we accept returns and exchanges on unworn items in their original packaging within 30 days of delivery.
How should I care for my Token Jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, lotions, and chlorine. Store your jewelry in a dry place and gently clean it with a soft polishing cloth after wear.
Can I request a custom size or design?
We love creating unique pieces! Please contact our customer service team with your specific requirements, and we will do our best to accommodate custom sizing or minor design modifications.